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Terms & Conditions
[ PRICING ]
Standard service prices are available on our website.
Additional nail art charges vary depending on the design. Clients are welcome to request a quote before their service begins. Quotes are available via text using up to three reference photos. Discounts apply where eligible. Register your details to earn 2% loyalty rewards. All prices are in AUD and include GST.
[ DESIGNS ]
Due to the handmade nature of nail art, we cannot guarantee that designs will be 100% identical to reference photos.
Minor artistic variations should be expected.
Designs may be adjusted based on available colours, products, nail condition, and appointment time.
If a specific colour, product, or nail art material is unavailable, we may substitute it with a similar alternative to achieve the closest possible result.
[ REMOVALS, REFILLS & REPAIRS ]
Nail and lash removals are available only when booked together with a new service at Éclaire.
We do not offer removal-only services.
For quality, hygiene, and safety reasons, we do not perform infills, repairs, or touch-ups on work completed by other salons.
Warranty and complimentary repairs apply only to services performed by Éclaire.
[ DEPOSIT ]
A $50 deposit is required to secure your booking.
Your deposit will be deducted from your final payment.
Deposits are refundable only if cancellations are made more than 48 hours before your appointment ($1.18 processing fee excluded).
[ CANCELLATIONS & RESCHEDULING ]
Changes or cancellations must be made at least 48 hours before your appointment.
Changes made within 48 hours will result in the loss of your deposit.
A new deposit is required to secure another booking.
[ NO-SHOWS ]
Deposits are non-refundable for missed appointments.
[ LATENESS ]
Please let us know if you are running late.
If you arrive more than 10 minutes late, your service or design may need to be adjusted.
Appointments more than 20 minutes late may be cancelled, and your deposit may be forfeited.
[ CHANGES TO YOUR BOOKING ]
Please let us know as soon as possible if you wish to change your booked services.
Reducing or removing services within 48 hours of your appointment may be treated as a late cancellation for the cancelled portion of the booking.
Please ensure you book enough time for removals, extensions, or additional services. We may not be able to accommodate unbooked services on the day due to scheduling.
[ HEALTH & AFTERCARE ]
Please inform us before your appointment of any nail conditions, allergies, injuries, infections, eye conditions, skin conditions, or medical conditions that may affect your service.
By proceeding with your appointment, you acknowledge that pre-existing nail, lash, skin, or health conditions may affect the service outcome and are not the responsibility of the salon.
Results may vary depending on your natural nails, natural lashes, previous services, lifestyle, medications, hormones, and aftercare.
Our services are cosmetic treatments only and are not intended to diagnose or treat medical conditions.
Clients are responsible for following all aftercare advice.
We are not responsible for damage occurring after leaving the salon, including accidents, trauma, excessive force, biting, picking, improper use, or failure to follow aftercare instructions.
If you have any concerns regarding your service, please contact us as soon as possible so we have the opportunity to assess the issue and determine an appropriate resolution.
[ WARRANTY ]
- Nails & Pedi
Complimentary repairs are available within 14 days for eligible issues, including gel lifting, chipping, colour discolouration, or detached nail art.
Please contact us within 14 days with photos of the issue before booking a repair.
The warranty does not cover accidental damage, trauma, biting, picking, misuse, normal wear and tear, change of mind, or pre-existing nail conditions.
After 14 days, repairs will be charged according to the required service.
- Lash Lift
Complimentary adjustments are available within 7 days only if the lift has not processed correctly or is excessively curled. Please contact us within 7 days with photos before booking your adjustment.
- General
Warranty applies only to services performed by Éclaire and is provided at the salon's discretion following assessment. The warranty does not cover change of mind. Complimentary and paid repairs are available by appointment only and are not available after 7:00 pm on weekdays or after 5:00 pm on weekends.
[ LASH LIFT ]
Lash lift is a cosmetic perm treatment.
Please inform us before your appointment if you have sensitive eyes, allergies, eye infections, recent eye surgery, or any medical conditions that may affect the treatment.
Results may vary depending on your natural lashes, medications, hormones, lifestyle, and aftercare.
If you experience any unusual discomfort during your appointment, please inform your technician immediately.
[ SALON POLICY ]
We reserve the right to refuse, modify, or discontinue a service where we believe it is not appropriate, safe, or in the best interests of the client, our staff, or the salon.